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YOUR CONTACT PERSON

 


Dr. Thorsten Giesa
+49 (0)621 / 150 42-14
thorsten.giesa@perlitz.com

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Service & After Sales

PSG advises companies in professionalizing their After Sales Management with the VASA Service approach. VASA Service is a concept in the B2B sector, which contributes sustainable increase of the customer value and profitability to the company.

This approach has been used successfully in several companies and comprises methods and tools from the following core areas: Service Sales, Service Performance, Service Strategy, Service Price

VASA Service - Overview:

  • Longstanding, international experience in the identification of the essential efficiency and effectiveness levers in service.
  • VASA covers the spectrum from detailed analysis to the formulation of the service strategy.
  • The support extends from the initial analysis to the implementation phase.
  • Optimal implementation and control through individual and efficiency-enhancing VASA tools

Please find further information in our VASA Service flyer and brochure or within our project references. We are also at your disposal for a personal presentation of the VASA approach.


Service Sales supports you revealing the service potential of your customers and implementing measures for a better tapping these potentials. The turnover, the number of service contracts and the contribution to the operating income of your service department will increase.

PSG advises you answering the following questions:

  • By which categories can I characterize my customers?
  • Which potential do the current customers have in services?
  • Which services do I include in my portfolio?
  • How can the sales of service products be improved?

Please find further information in our VASA Service flyer and brochure and within our project references. 

Service Performance supports you ascertaining your service performance promise. The productivity of your technicians, the turnover and the contribution to the operating income will increase. 

PSG supports you answering the following questions:

  • Which market requirements exist today and in the future?
  • How do I design my service more productive?
  • How do I optimize my technician and service partner network?
  • How can my spare parts supply be optimized?

Please find further information in our VASA Service flyer and brochure and within our project references.

 

With our module Service Steering we can identify with you the relevant building blocks to realize your service strategy. With an effective steering of a service organization, adjusted to the market, you can improve your structure of profits. The implementation of measures that were defined within the project is ensured through the development of individual VASA tools.

PSG advises you answering the following questions:

  • How can the service be steered efficiently and effectively?
  • Which systems and processes can be digitalized in which way?
  • How do I align my service organization to the market optimally? 
  • How can I manage my service processes in a sustainable way?

Please find further information in our VASA Service flyer and brochure and within our project references.

The Service Price analyses deliver specific starting points for an ideal pricing of your service parts and contracts. By means of service price KPIs we are able to check and optimize your price positioning.

This will increase your contribution to the operating income and you will be able to create competitive advantages with more attractive service offerings.

PSG advises you answering the following questions:

  • How do I determine the ideal spare parts price?
  • Which prices can be set for my services?
  • Which effect does an ineffective implementation of my prices have?
  • How do I deal with international heterogeneous price structures?

Please find further information in our VASA Service flyer and brochure and within our project references.




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